Politique de remboursement

We appreciate you shopping with us. Please review the guidelines below for returning an item.

Cancellation Policy

  • Orders may be cancelled within 24 hours of being placed.

  • If your order has already been fulfilled within those 24 hours, we may still refuse the cancellation request.

  • To request a cancellation, contact us as soon as possible at info@thebioedge.co.

Return Period

  • Returns must be shipped within 30 calendar days of receipt.

  • Items must be unused, in their original condition, and include all original packaging.

Return Costs

  • Customers are responsible for all return shipping costs.

  • Returns must be shipped using a track & trace method.

Return Label

  • Customers must arrange their own return label.

Faulty Item

If you believe your item is faulty, please contact info@thebioedge.co within
5 business days after delivery.
Include:

  • Your order number

  • A brief explanation of the issue

  • Clear photo(s) showing the fault

Our team will review the information and assist you.

Wrong Item Received

If you received the wrong item, email info@thebioedge.co with your order details and photo(s) of the item received. We’ll help you with the next steps.

Exchanges

We do not offer exchanges.
If eligible, you may return the item and place a new order.

Refunds

  • Once your return is received and inspected, you will be notified of the approval status.

  • Approved refunds are issued to your original payment method.

  • Refunds may take up to 5 working days to appear, depending on your payment provider.

Return Address

To receive the correct return address, contact us at info@thebioedge.co.
Returns must be shipped only to the address we provide:

  • Consignee: Eileen Qian
  • Contact: 15356945523
  • Address: 2nd floor, Building 9, No. 887 Changchun West Rd. China (Zhejiang) Pilot Free Trade Zone, Jindong District, Jinhua, Zhejiang

Shipments sent to any other address will be considered invalid and will not qualify for a refund.

Proof of Return

Please retain:

  • Your shipment tracking number

  • A photo of the returned item and packaging

This may be requested to ensure proper processing.

Exceptions

Partial refunds may be issued for:

  • Items showing signs of use

  • Items not in their original condition

  • Items damaged or missing parts not caused by us

  • Returns shipped more than 30 days after delivery

Non-Returnable Items

The following cannot be returned:

  • Gift cards

  • Custom or personalized products

  • Hygienic items such as underwear, swimwear, and opened personal care products

Disclaimer

By placing an order with us, you agree to the terms of this return and cancellation policy.